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Frequently Asked Questions

What is Pickagoo?

Pickagoo is a commission-free marketplace app in Singapore that connects merchants with freelance logistic agents for various needs like deliveries, chauffeuring, and house moving. Our aim is to make affordable logistics services accessible to everyone.

How does Pickagoo differ from other logistic service apps?

Pickagoo stands out by: Allowing direct engagement between merchants and freelance logistic agents. Charging no platform fees. Offering high customization for logistic requests – merchants can set their own terms, including pricing.

Are there any hidden charges for using Pickagoo?

Absolutely not! Pickagoo operates on a completely transparent, commission-free model. No hidden fees or charges are involved. Please note that all transactions and interactions are between merchants and agents, with Pickagoo serving as the facilitator.

How can I trust the freelance agents?

Trust is built through: Review System: Showcasing the latest 10 reviews and any verified misconduct. Points System: Monitoring completed requests and any misconduct. Details on the points system. Verification System: Encouraging interactions only with verified users.

What should I do if I encounter a problem with my delivery?

If you face any issues: Report Issues: Go to your order page and file a report against the agent. Contact Us: For app-related queries, email us at contact@pickagoo.com. We take every feedback seriously and enforce penalties for verified issues. Details on penalties.

How can I become a verified user?

To get verified: For Individuals: Sign up using Singpass or submit your IC or driving license manually. Verification is completed within 3 working days. For Businesses: Register a business account and upload your ACRA profile for verification, processed within 3 working days.